5. Services

5.1 Introduction

Cf. Allocation Regulations Ch. 3 and Annex 1.

This chapter describes the services which Jernbaneverket offers its customers. The chapter is structured in the same manner as the overview of services in Annex 1 of the Allocation Regulations. These services are divided into following categories:

  • Minimum access package
  • Access to service facilities and supply of services
  • Additional services
  • Ancillary services

5.2 Minimum Access Package

Cf. Allocation Regulations § 3-1 and its Annex I, section 1 - Annex 1.3.

An RU may obtain “the basic package” by signing the ATS.

The minimum access package contains the following:

  1. managing applications of infrastructure capacity
  2. right to use the capacity allocated
  3. use of tracks and connections between tracks which are necessary in order to utilize the allocated capacity,
  4. traffic control, including signalling, implementation of control procedures, train keeping as well as transmission and collection of information about train traffic
  5. other information 16 that is necessary to implement or operate the service that is allocated the capacity

Minimum access package also include access via the national rail network to service facilities referred to in Allocation Regulations Annex I, Section 2, such as railway stations, terminals, marshalling yards, depot tracks, etc., cf. Distribution Regulations § 3-2. This access service includes only the use of the access track to the described service facilities and does not authorize the use of slots for depositing or use of facilities and services that are offered in each service area.

5.3 Access to services facilities and supply of services

The RU has on application the right to use the services as described in Distribution Regulations § 3-2,

Annex I, Section 2, to the extent Jernbaneverket reigns over such facilities and these are available for RU.

5.3.1 Access to service facilities Passenger stations

Stations for passengers, including buildings and other facilities. This includes person platforms for of and boarding, as well as the part of the station area with associated facilities, including the public spaces on stations, which is used for operation of the infrastructure. Public areas at stations include platform roofs and shelters for general use for the travellers, internal access points through buildings, lounges, reception halls, waiting rooms and toilets, as well as access to the service building, and Platforms parking spaces.

The RUs access to (and possible renting) other parts of the station buildings must be agreed with the owner of the building. As of November 2015 NSB is the owner of most station buildings in Norway. Regarding information about the passenger stations - cf. Annexes and Freight terminals

This includes the use of tracks, loading lanes (goods platforms) and ramps for loading and unloading of goods, and the part of the cargo terminal area and associated facilities used for the operation of the infrastructure.

Where terminal tracks owned by Jernbaneverket this right of use also apply to the use of the terminal slots.

The freight terminal arrival slots are open for trains around the clock, every day of the year. Terminal Opening hours for spedition of cargo, including entry and exit of vehicles, can vary.

The RUs use of other parts of freight terminals must be agreed with the suppliers of terminal services. Information about suppliers on the terminals are described on

Ownership of port terminals with rail connection is lit for each port.

For more information on freight terminals and services offered by these - see Chapter 3.6.2 Marshalling yards and train formation facilities, including shunting facilities

The RUs may rightfully make use of Jernbaneverket’s Marshalling Yards by signing an ATS with Jernbaneverket. (The same ATS as for the “Minimum Package” - cf. Ch. 6).

For more information about Marshalling Yards - cf. Annex Train formation Yards

See above. Storage sidings

The RUs may rightfully make use of the railway infrastructure as far as the Storage Sidings by signing an ATS with Jernbaneverket. (The same ATS as for the “minimum package” - cf. Ch. 6).

The RU’s use of Storage Sidings, including use of offered facilities and services must be agreed with the Jernbaneverket or owner of the tracks.

Regarding information about the location and ownership of storage sidings, cf. Use of Storage Sidings

Short-term storage An RU that has a need for track for storage of rolling stock that is utilized in the RU’s daily (regular) operations shall report this need in the Capacity Allocation process, cf., Ch. 4.

Long-term storage RU that has a need for track space for long-term storage of rolling stock shall discuss this need with OSS,

A request should be accompanied by the following information:

  • need for track space measured in meters
  • possible need for additional services (e.g. electrical power for pre-heating trains)
  • preferred storage location
  • Axle Load Maintenance facilities

This includes the track area constitutes a maintenance facility, as well as devices, systems, functions and services, including ramps and platforms, which are to be regarded as part of the maintenance facility and who have directly related to the operation of the plant.

The RUs may rightfully make use of the railway infrastructure as far as the maintenance and other technical facilities by signing an ATS with Jernbaneverket. (The same ATS as for the “minimum package”). This right of use is included in “the Minimum Access Package Tariffs” - cf. Ch. 6.

Regarding information about maintenance facilities - cf. Ch. Use of Electrical Supply Equipment for traction current

The RUs may rightfully make use of the electrical supply system on the national rail network, where this exists, by signing an ATS with Jernbaneverket. (The same ATS as for the “minimum package”.) Regarding information about which part of the national railway network that is electrified - cf. Ch.

Traction current shall not be used by depositing unless the storage sidings has no post for preheating of trains adapted the material. Maritime and inland port facilities

Jernbaneverket do not offer any port services. Relief facilities

Jernbaneverket do not offer any relief facilities. Refuelling facilities

The RUs may rightfully make use of the railway infrastructure as far as the fuel filling station, where this exists by signing an ATS with Jernbaneverket. (The same ATS as for the “minimum package”)

Construction for refuelling owned and operated partly by Jernbaneverket, partly by NSB. An overview of refuelling facilities are given in Appendix

Contact points:

For the use of facilities owned by NSB, contact NSB.

For the use of facilities owned by Jernbaneverket, contact OSS,

5.3.2 Supply of services in service facilities Shunting

Jernbaneverket does not offer shunting as a service. If required, Jernbaneverket can arrange contact with companies who may be able to perform shunting.

Contact: OSS, Other services at service facilities

Jernbaneverket do not offer other services at service facilities.

5.4 Additional Services

If Jernbaneverket provide some of the services described in the Allocation Regulations § 3-3, Annex I point 3 and 4, Jernbaneverket shall provide these to the RU if the RU apply for this.

Additional services include the following:

5.4.1 Traction current

Cf. Allocation Regulations Annex 1.3.

In accordance with Proposition no. 64 (1996-97) to the Norwegian Parliament, Jernbaneverket is responsible for the energy supply for train operation, including the purchase of energy for train operation and the resale of this energy to the RUs.

Jernbaneverket shall resell this energy at cost, including any brokerage fees and administrative costs that Jernbaneverket may have incurred.

Electrical energy is provided for all RUs who make a request.

The allocation of energy costs is made either by means of measured energy consumption in the train or on the basis of reported gross ton-km run.

Jernbaneverket delivers converted traction current through its unit, Bane Energi. Principles for Settlement and calculation of Prices for electrical Energy meant for the operation of Trains

The principles and requirements concerning settlement of 16 2/3 Hz energy are given in the document «Jernbaneverket’s Standard Terms for Settlement of 16 2/3 Hz Energy». This document provides a complete overview of how supplied energy shall be settled and how the energy costs shall be distributed. In addition, the document states requirements to reporting of consumption data and invoicing terms.

The current version of “Jernbaneverket’s Standard Terms for Settlement of 16 2/3 Hz Energy” is available on the internet at: or directly on

The price of electrical energy consists of the following main elements:

  • Electrical power – mainly bought in the spot market. Jernbaneverket has some long-term contracts in order to avoid large fluctuations
  • Grid hire to send the electricity from the production site to Jernbaneverket’s conversion stations
  • Conversion and transfer loss in Jernbaneverket’s facilities
  • The administrative costs of Jernbaneverket

Calculation of electrical energy consumption for the operation of trains can either be carried out on the basis of energy meters in the traction units, or by using reported gross-ton kilometres and key figures for calculation from gross-ton kilometre to energy consumption. The key figures vary according to several factors, such as type of traction unit, traffic area, and traffic pattern. An example of Prices on purchase of electrical Energy based on historical figures (2012 - 2014)

Energy bought from supplier NOK 254 - 295 per MWh
Transmission costs to Jernbaneverket converters NOK 55 - 86 per MWh
Conversion and transfer loss NOK 48 -82 per MWh
Administrative costs Jernbaneverket NOK 11 - 14 per MWh
Sum NOK 368 - 477 per MWh
+ 25 % VAT NOK 92 - 119 per MWh
Total cost NOK 460 - 596 per MWh

(VAT = Value Added Tax)

For information on principles for distributing costs for electrical energy, please refer to “Jernbaneverkets Standard Terms for Settlement of 16 2/3 Hz energy”.

5.4.2 Services for train Facilities for stationary preheating of trains

Jernbaneverket will provide access to posts for preheating of trains. The RUs must pay annual rent for each heating post. If new heating posts are required, Jernbaneverket will make the investment. However the RU who requests the construction must pay a rent for the heating post for 3 years, in advance.

Information regarding facilities for preheating trains will be shown in specific tables under the individual stations in Annex

The following types of Connections are utilized:

  • For 1000 V system: connection type in accordance with UIC 552.
  • For 400 V- system: connection in accordance with UIC 554-1 plate IV, connection type 463-6 with pilot contact.

The need for facilities for pre-heating trains should be reported in connection with the capacity allocation process - cf. section

If necessary for establishing new preheating facilities, contact OSS.

Contact: OSS, Water Supply Water Supply on Trains (drinking water and washing water for the passengers)

For a list of stations and marshalling yards with facilities for filling up water - cf. Annex

The need for access to facilities for filling up water should be reported in connection with the capacity allocation process - cf. section Water Supply on Trains (large volumes in a short time)

For a list of stations with facilities for rapidly filling up large volumes of water, cf. Annex

The location of water cranes in the individual station is indicated in the information regarding each station - Cf. Annex

The need for access to water cranes while the train is running should be reported in connection with the capacity allocation process - cf. section Toilet Waste handling

Jernbaneverket has no facilities for toilet waste handling. NSB has such facilities. The toilet waste handling facilities are operated by NSB’s subsidiary, Mantena. The facilities that will be in operation can vary from one timetable period to another.

Contacts: Mantena AS

For further information cf.

In places where there are no toilet waste handling facilities, contact the municipality in question.

5.4.3 Services for exceptional transports and dangerous goods

Cf. Allocation Regulations § 3-3 and Annex I, sub-section 3c (actually d) - Annex 1.3. Services for exceptional Transports

To verify whether an exceptional transport can be carried out, Jernbaneverket offers the RU the opportunity to simulate the transport in a computer program.

Contact: Services for dangerous Goods

Jernbaneverket does not offer any particular services related to the transport of dangerous goods.

The ADR/RID-regulations, which provide further guidelines for the transport of dangerous goods, are available on the internet, cf.

For more information about RID, visit the website of “OTIF”:

5.5 Ancillary services

5.5.1 Access to telecommunications network

This includes only access to telecommunications networks used for performances of trains (GSM-R)

Jernbaneverket does not normally provide access to other telecommunications network than those required in connection with train operations.

5.5.2 Provision of supplementary information

The RUs who require information in addition to that provided in the Network Statement and other available sources, is requested to contact OSS:

5.5.3 Technical inspection of rolling stock

Jernbaneverket does not normally provide technical inspection of rolling stock. If this type of service is required, contact OSS:

5.5.4 Ticketing services in passenger stations

Jernbaneverket does not offer ticketing services in passenger stations.

5.5.5 Specialized heavy maintenance services

Jernbaneverket does not offer specialized heavy maintenance services.

5.5.6 Other ancillary services Rescue Train

A train set is stationed at Lodalen (close to Oslo Central Station) for the transportation of rescue teams to the accident site and evacuation of injured and uninjured (train) passengers to the respective assembly point as a consequence of fire, train wreck, etc. The train will serve the central Østland region.

Use of the rescue train is decided by the rescue department in cooperation with the traffic controller, and carried out by Jernbaneverket’s centralized operations control. Rescue of wrecked rolling stock

Jernbaneverket has established a salvage service on Jernbaneverket’s network, to be used in case of breakdowns / rolling stock accidents blocking the train path.

Jernbaneverket has an agreement with a qualified salvage company and carries the standby costs. The traffic controller is authorized to summon the salvage company. In case of salvage missions, the party causing the damage or provoking the mission will be billed in the form of a claim of recourse from Jernbaneverket in each individual case.

RUs are requested to ensure that technical information necessary to salvage rolling stock (e.g. descriptions of lifting points, braking systems and electric installations etc.) is communicated to the company that has a contract with Jernbaneverket regarding salvage services.

For further information on salvage services, contact Jernbaneverket: Fire fighting Train

Jernbaneverket can undertake to run a fire fighting train behind a train that has a greater than normal risk of combustion. A request for the fire fighting train should be made simultaneously with the route request for the train and should be sent to the same address, cf. Ch. 4, section Tank Wagons with Water for extinguishing Fires along the Railway Line

Jernbaneverket can choose to park water wagons at stations near stretches where it is known from experience that there is a greater than normal risk of combustion and the access to water may be difficult. Assisting locomotive

NSB has stationed a diesel locomotive at Ål station on the Bergensbanen line in order to provide assistance with train wrecks, failure of traction current, etc. Snow removal Locomotive

Jernbaneverket has during winter time stationed a diesel locomotive at Myrdal station on the Bergen line, primarily for the purpose of snow removal. Rolling Stock Workshops

Most of these workshops in Norway are owned by the RU NSB through subsidiaries. A list of selected workshops and their geographic location is provided in Ch. 3, Infrastructure. CargoNet AS Maintenance Grorud

The workshop in Grorud, Oslo maintains and repairs electrical locomotives, diesel locomotives and shunting locomotives for the RU, CargoNet AS.

The workshop undertakes external assignments if it has any available capacity. The workshop is administered by Mantena – cf. chapter Mantena. CargoNet AS Maintenance Marienborg

The workshop at Marienborg, Trondheim maintains and repairs diesel locomotives for the RU, CargoNet AS.

The workshop undertakes external assignments if it has any available capacity. The workshop is administered by Mantena cf. Mantena. CargoNet AS Maintenance Wagons

The workshop at Alnabru, Oslo maintains and repairs freight wagons for the RU, CargoNet AS. The workshop undertakes external assignments if it has any available capacity.

Address CargoNet AS, Maintenance Alnabru, Alfaset 3, Industriveien 27, 0614 Oslo, Norway
Telephone +47 41 57 14 40
Website Mantena

Mantena is represented in Oslo, Drammen, Skien, Bergen, Stavanger, Trondheim, Bodø and Narvik

Address Mantena AS, Eilert Smithsvei 1, 0975 Oslo, Norway
Telephone +47 24 08 60 00
Website Training Services The Norwegian Railway Academy

The Norwegian Railway Academy has been established at Grorud and supplies training services to the entire railway sector. The railway school has about 45,000 teaching days and deliver basic education and continuing education for the entire sector in most rail-related subject.

The driver training course is an official vocational training course. Students who are accepted onto the course have to pass both a medical examination and an occupational psychology test before enrolment onto the course, to ensure that they are qualified in relation to the requirements of the NRA’s health regulations. The academy educates drivers by means of theoretical and practical training and by using a simulator. After graduating from the academy, authorisation from an RU will be required before students are permitted to drive trains on the national railway network.

The Norwegian Railway Academy manages the basic training of traffic controllers (train dispatchers) and basic and follow-up training of signallers in Jernbaneverket.

The training period for official vocational railway subjects is coordinated from a specific training office. The training office is independent of the Norwegian Railway Academy, but rents office space in the academy’s premises. This applies to subjects from railway lineman, signal lineman, electrician, power supply fitter etc. The basic training course (VG 1 and VG 2) is offered within the public education authority (in upper secondary schools). The practical training period takes place in the operations organisation within Jernbaneverket and in private undertakings, whereas the practical theoretical part of the training period is carried out at the Norwegian Railway Academy. Additional training courses, such as the overhead linesman course, are also offered.

The academy delivers basic training modules in traffic safety within all railway subjects. Training courses that are covered by the Training Regulation from the Norwegian Railway Authority, including drivers, most of the public vocational railway subjects and some workshop personnel, can use the Norwegian Railway Academy within traffic safety.

Refresher courses for engineers in the railway sector can be coordinated by the academy.

The academy offers a three month training programme for engineers within signal trades. The academy cooperates with Järnvägskolan in Sweden and other players in connection with refresher courses and further training in railway trades.

The academy also offers an introductory course to the railway, a basic introduction to the way the railway functions in Norway and the players involved in it.

The Norwegian Railway Academy offers a “Head Security Guard” training course.

The “head security guard” function is described in more detail in the Train Operation Regulations, Annex 1.3.

The Norwegian Railway Academy can also assist by providing examiners for implementing the examination in railway traffic regulations (cf. Train Operation Regulations, Annex 1.3), and the Traffic Regulations for the Railway Network.

In addition, the academy offers a series of short refresher courses for the various vocational groups in the railway sector within electrical trades, including signal trades, high voltage and low voltage.

The academy also offers courses within railway subjects, welding, preparedness and traffic safety.

For further information:

The Norwegian Railway Academy (Norsk jernbaneskole)

Address Østre Aker vei 256 (Jernkroken), 0976 OSLO, Norway
Telephone +47 990 99 949
Website Use of a Railway Line for Training in Running a Train on a Line without centralized traffic control (previously called "lines without line block system"), shunting, excercises etc

Railway Undertakings that want to make use of a long stretch of track for training purposes, can contact Stiftelsen Krøderbanen. This foundation manages a 26 kilometres long heritage line where there is a good opportunity to conduct training or carry out exercises without disturbing or being disturbed by other train traffic.

The Krøderen line (Krøderbanen) is not electrified. The axle load is 11 metric tons, the load per meter is 5 metric tons. Messages are interchanged on the signalling telegraph, cf. Ch.

The line is usually not ploughed in the winter and will therefore normally not be operable between the first big snowfall and the beginning of May each year.

It is possible to contract the rental of rolling stock (including an engine driver) for use in the training. The foundation can assist in arranging room and board.


The Krøderbanen Museum

Address N-3535 KRØDEREN, Norway
Telephone +47 32 14 76 44
Website Transportation of Freight to Locations with No Roads

Jernbaneverket has been given the opportunity by the Norwegian Ministry of Transport and Communication to carry out sporadic freight transports to locations with no roads along the Bergensbanen Line and the Flåmsbanen Line, assuming that there are no RUs that wish to carry out transports on a commercial basis.

For further information about these transports, contact OSS: Route Diagrams

Route diagrams for the current timetable period can be downloaded from Jernbaneverkets website; 2015/

Route diagrams for future timetable periods are password-protected and are only accessible by the RUs.

Contact: OSS, Rental of Premises, Buildings and Areas Jernbaneverket

Jernbaneverket owns a large number of buildings, including stations, goods sheds, locomotive stalls, recreational housing, nearby areas etc. A list of these buildings and areas can be obtained by contacting Jernbaneverket. The buildings and areas can be rented out if Jernbaneverket is not using them itself.

Standard contract for renting area for temporary storage of goods is enclosed, cf. Annex

Contact: OSS, NSB’s Subsidiaries

NSB owns a large number of buildings through its subsidiary Rom Eiendom AS.

Contact: and Baggage Trolleys at the Stations

On stretches where the RUs pay a special price for prioritised station services, the costs of purchasing and operating baggage trolleys are included in this. With respec Library Services

Jernbaneverket has its own specialist library with railway-related literature. The RUs can gain access to relevant services via agreements. It is possible to access the Library in Oslo during normal office hours.

Visiting address is: Stortorvet 7, Oslo.

Contact: e-mail: GSM-R communication Equipment for rolling stock

The RUs are responsible for acquiring their own GSM-R equipment and ensuring that it is properly installed on board their rolling stock. The GSM-R equipment must be in accordance with the regulations specified in Annex The train driver’s terminal is to be an 8W cab radio with an external antenna and external power supply as required by UIC EIRENE. cf. Ch.

Contact: OSS, Jernbaneverkets electronic distribution system

Railway undertakings are responsible for linking to Jernbaneverkets distribution of announcements (FIDO) and acquiring equipment that is intended to receive announcements from Jernbaneverket (PC or tablet).

See Traffic rules for Jernbaneverket's Network (TJN) Chapters 1 and 2.

Contact: Feasibility Studies of Rolling Stock and Cargo, including profile simulations

Jernbaneverket offers to carry out feasibility studies for RUs and others who wish to have information concerning expected running time for specific types of trains or expected running time between specific connections, technical compatibility between rolling stock and railway infrastructure, etc.

In order for Jernbaneverket to carry out such studies, the person ordering the study must give the necessary information. Cf. Network Statement Ch. “Requirements for the RU`s Route Requests” and Network Statement Ch. “Estimation of basic running time for (new) types of rolling stock”.

In general, the more information the RU is capable of giving, the higher the quality of the feasibility study will be.

The RU`s request for a feasibility study will not be considered as a route request. Communicated result of the feasibility study will not be binding for Jernbaneverket during the Capacity Allocation process. A request for a possible route based on the result of the feasibility study must be ordered in accordance with normal procedure - cf. Ch. 4.

To verify whether (new) rolling stock can be run on the national railway network, Jernbaneverket provides the RU with the opportunity to simulate the transport in a computer-based tool.

Contact: OSS, Estimation of basic running time for (new) types of rolling stock

If requested, Jernbaneverket can estimate the basic running times of various (new) types of rolling stock. Jernbaneverket has the relevant information about the route on which the traffic shall operate. Whoever requests these services must make information pertaining to specific rolling stock available, including:

Traction characteristics for the pulling unit(s)

Distribution of mass between pulling and non-pulling axles

  • Length of the rolling stock
  • Deceleration characteristics
  • Speed restrictions applying to rolling stock

Contact: OSS, Rental of rolling stock

Jernbaneverket possesses a number of units of rolling stock, including light rail motor tractors and locomotives. Given spare capacity, the Norwegian National Rail Authority can rent out these units for long or short periods.

ns2017en_old/services.txt · Sist endret: 2020/06/02 10:02 (ekstern redigering)