5. Services

5.1 Introduction

Cf. the Railway Regulations, Ch. 4.

This chapter describes the services which Bane NOR offers its customers. The chapter is structured in the same manner as the overview of services in the Railway Regulations, Ch. 4. These services are divided into the following categories:

  • Basic service package
  • Access to service facilities and services at these
  • Additional services
  • Ancillary services

RUs' use of the services is regulated by Bane NOR's standard terms and conditions applicable at all times. These standard terms and conditions are specified in the ATS, Annex 1. See Annex 2.3.1 of the ATS, Annex 1 Standard terms and conditions.

Bane NOR supplies a range of other services to RUs in addition to these services. Section 5.6 provides information on which other services Bane NOR makes available to RUs at any time. This information does not constitute a legally binding obligation for Bane NOR. The fact that a service is referred to in section 5.6 does not mean that RUs are entitled to demand that Bane NOR should make this service available to RUs. Bane NOR makes decisions on which other services are to be offered to RUs at any time. There must be a special agreement between Bane NOR and RUs for RUs to be entitled to use such other services.

5.2 Minimum access package

Cf. the Railway Regulations, § 4-1.

RUs are given access to the basic service package by concluding an ATS with Bane NOR. The basic service package includes the following:

a) processing infrastructure capacity applications
b) the right to use allocated capacity
c) use of railway infrastructure, including points and crossings
d) traffic control, including signalling, regulation, processing and communication and gathering of information about rail services
e) use of power supply equipment for traction current, where available
f) all other information that is necessary to implement or operate the service for which capacity is allocated – this includes electronic announcements, route diagrams and traffic rules issued by Bane NOR, but limited to the sections on which the RU in question is permitted to operate.

Traffic control as referred to in letter d) also includes communication between the train (driver) and the traffic control centre/traffic controller at stations on sections without centralised control by means of GSM-R telephones. Other use of GSM-R telephones comes under ancillary services. Any costs associated with traffic management or staffing at stations on sections without line block systems (sections without centralised control) in connection with the operation of both regular trains and extra trains are covered by the basic service package.

As regards the use of power supply equipment as specified in letter e), RUs are given the right to use this, where available, by concluding ATSs with Bane NOR. See Ch. for information on which parts of the rail network have contact lines.

5.2.1 GSM-R equipment for vehicles

RUs are responsible for acquiring GSM-R equipment and ensuring that it is installed properly on board their vehicles. The GSM-R equipment must be compliant with the guidelines specified in Annex The train driver's terminal must be an 8W cab radio with an external aerial and external power supply as required by UIC EIRENE.


5.2.2 Bane NOR's electronic distribution system

RUs themselves are responsible for linking to Bane NOR's distribution system for announcements (FIDO) and acquiring equipment designed to receive announcements from Bane NOR (PC or tablet). The link must be able to receive announcements prior to departure from the rail-head station and en route at points where it is possible to receive signals from the Internet or a mobile network.

See Traffic rules for the rail network (TJN), Chs. 1 and 2.


5.2.3 Route diagrams

Route diagrams for the current timetable period can be downloaded free of charge from the customer portal on the Bane NOR website:


5.3 Access to service facilities and supply of services

Upon application, RUs have the right to use service facilities run by Bane NOR and the services provided at these, as described in the Railway Regulations, § 4-2.

RUs must consult the proprietor of the service facility for access to and services at service facilities not operated by Bane NOR. Access to tracks administered by Bane NOR up to other parties' service facilities forms part of the basic service package, cf. Ch. 5.2.

The Network Statement includes information on Bane NOR's service facilities and service facilities belonging to others.

Services as described in the Railway Regulations, § 4-2 include the following:

5.3.1 Access to service facilities

Cf. the Railway Regulations, § 4-2, anyone operating service facilities must provide access – including track access – to all RUs on non-discriminatory terms to the following facilities and services provided at these: Passenger stations

This service provides the RU's passengers with access to public spaces in station buildings and other facilities. These public spaces include platform roofs and shelters for general use for passengers, lounges, reception halls, waiting rooms and toilets, as well as access to service buildings, platforms and car parks. Passenger platforms for boarding and leaving trains form part of the railway infrastructure pursuant to the Railway Regulations, § 4-1 letter c) and are covered by the basic service package even when passenger platforms are next to or adjacent to a station with passengers. The same is applicable to access points for passengers, including access for passengers on foot on arrival and departure, as well as safety and technical equipment at stations which is used for the operation of the railway infrastructure.

Station services include all services/elements linked with/attributable to the operation and maintenance of the station, such as external and internal cleaning, corrective and preventive external and internal maintenance, external and internal lighting, other electrical services (including platform heating), operation and maintenance of technical facilities (e.g. lifts, ventilation systems, heating, alarm systems), caretaker services, own and hired security services, clearing and gritting platforms and access areas, maintenance of green areas and car parks, etc.

Station services also include communicating travel information and appropriate areas for ticket sales. The list is not exhaustive. The content of station services will vary from station to station depending on the standard, size, etc. Facilities at each individual station are described in Annex Stations.

Bane NOR defines standards, etc. at stations in accordance with the regulations in the ATS, section 9.1.5. The train companies are unable to opt out of some of the service elements/some of the facilities offered/supplied at individual stations. Freight terminals

The service comprises traffic management (management of train/locomotive/wagon movements, plus trucks at the terminal); issuing of licences to operators for provision of services at the terminal; ICT solutions (including TOS); sweeping and cleaning and other cleaning of the terminal area; maintenance of tracks, catenaries, signalling systems and other technical equipment; access/gate control and other security; external lighting and other electrical systems (including points heating); snow clearing/gritting (clearing of tracks, clearing and gritting of loading lanes and area for storage of load carriers).

The list is not exhaustive. The content of terminal services will vary from terminal to terminal depending on the standard, size, etc. There is further differentiation between two categories of freight terminals; on the one hand combination/wagon loading terminals, and timber terminals on the other.

If the IM has adapted freight ramps for loading and unloading of freight, these form part of the railway infrastructure pursuant to the Railway Regulations, § 4-1 c) and are covered by the basic service package, even when freight ramps are next to or adjacent to a freight terminal. If terminal tracks are owned by Bane NOR, the access service is also applicable to the use of the terminal tracks.

Bane NOR does not itself provide services for shunting at the terminal and/or for loading and unloading of freight trains. However, Bane NOR has preapproved terminal operators who can supply shunting, loading and unloading services. RUs themselves must enter into contracts with one of the prequalified operators/suppliers of terminal services. The scope and content of the services offered varies from one terminal to another.

Information on which suppliers are present at the terminals is provided at

Access tracks to the freight terminals are open to trains 24 hours a day, 365 days a year. Terminal opening hours for receipt and dispatch freight, including arrival and departure of lorries, may vary.

Information is provided for each individual thought concerning the ownership of port terminals with rail links.

For further information on freight terminals and the services offered by these, see Ch. 3.6.2 and Annex Marshalling yards and train formation facilities, including shunting facilities

RUs are entitled to use Bane NOR's shunting areas by concluding an ATS with Bane NOR. This also includes access to the shunting area.

Safety and technical equipment at sorting sidings and marshalling yards are part of the railway infrastructure pursuant to Ch. 5.2 and are covered by the basic service package.

For further information about shunting areas, see Annex Storage sidings

RUs may access tracks up to holding sidings and storage areas by concluding an ATS with Bane NOR. The need for stabling is established via the annual capacity allocation process.

This service includes «parking» of both passenger trains and freight trains. Stabling of rolling stock for freight is not priced at the moment. Bane NOR will devise practical solutions in consultation with the railway undertakings. Stabling (i.e. parking) of passenger trains will be priced at full cost including a reasonable profit.

Traction current must not be used when stabling, unless the stabling area has preheating facilities suitable for the rolling stock.

For further information on the location and ownership of holding sidings, contact Information on holding sidings – see Annex Use of sidings for vehicle storage Short-term storage

Any RU needing a track for storage of vehicles used in the RC's daily and regular operations must report this need during the capacity allocation process, cf. Ch. 4. Long-term storage

RUs that need track space for long-term storage of vehicles must discuss this requirement with the OSS,

Requests should be accompanied by the following information:

  • need for track space, in metres
  • any need for additional services (e.g. electricity for heating trains)
  • preferred storage location
  • axle load Maintenance facilities Marshalling yards

A marshalling yard is the track area which constitutes a maintenance facility, as well as installations, facilities, functions and services, including ramps and platforms, which are to be regarded as part of the maintenance facility and are directly linked with the operation of the facility.

RUs are given the right to use tracks up to marshalling yards by concluding an ATS with Bane NOR. Upon application to Bane NOR, RUs are entitled to use Bane NOR's marshalling yards, along with any services provided there by Bane NOR.

For further information about marshalling yards, see Annex Workshops

The workshops in Norway that repair vehicles are owned by Bane NOR. A list of all workshops can be found in Annex

Mantena is responsible for operational planning and production at the workshops listed below.

For information on the workshops, production equipment, services and contact information, see Annex

The seven biggest workshops/buildings administered by Bane NOR Property are: Bergen
The workshop in Bergen is located in the station area and carries out maintenance, repairs and modifications to Type 69 power cars and preparation, straightforward maintenance and inspections of long-distance trains. Planned maintenance of stock operating on the Flåm Line is carried out during the summer season. More information on the workshop in Bergen can be found in Annex Grorud
The workshop in Grorud, Oslo maintains and repairs electric locomotives, diesel locomotives/shunting locomotives. More information on the workshop in Grorud can be found in Annex Kvaleberg
The workshop in Kvaleberg, Stavanger performs all planned and corrective maintenance on Type 72s. This includes bogie replacement, wheel replacement and other heavy maintenance. Straightforward service maintenance is also carried out on Type 7 wagons, sleeping cars if necessary. More information on the workshop in Kvaleberg can be found in Annex Lodalen
The workshop in Lodalen, Oslo carries out stoppage-based maintenance, repairs of el-18 locomotives, Type 73/73B power cars, Type 69G and 71 airport trains and passenger coaches. The workshop is also able to wash, thaw, rotate and lift individual wagons, locomotives and 71/73. More information on the workshop in Lodalen can be found in Annex Marienborg
The workshop in Marienborg is located approx. 2 km south of Trondheim Central Station. The marshalling yard is located next to the station. Stoppage-based maintenance and repairs are carried out for Type 92 and Type 93 diesel power cars, Di 4 diesel locomotives, passenger coaches belonging to the Nordland Line and component production. More information on the workshop in Marienborg can be found in Annex Skien
The workshop in Skien is located next to the railway station. The maintenance hall and marshalling yard have a train wash, car lifts, overhead crane, toilet emptying facilities and thawing and flushing options. More information on the workshop in Skien can be found in Annex Sundland
The workshop in Sundland, Drammen has maintenance halls with car lifts, overhead cranes, a wagon wash and toilet emptying facilities, and it carries out wheel turning, sawing, external washing and weighing of stock. More information on the workshop in Sundland can be found in Annex Other technical facilities, including cleaning and washing facilities

Annex containing a list of services at other technical facilities, including cleaning and washing facilities – see Annex 3.6.5. Maritime and inland port facilities

Bane NOR does not offer port services.

For an overview of port facilities related to rail operations, see Annex Harbour Terminals Relief services

Relief facilities for contingency terminals.

Conditions relating to use of the contingency terminals:

a) The main purpose of the contingency terminal is for loading and unloading operations for freight trains in instances where freight trains are unable to reach the determining terminal due to unforeseen circumstances.

b) Secondarily, the contingency terminal may be used for other purposes. Conditions for secondary use are that operations that use the contingency terminal shall make the area available within 4 hours upon receipt of notification that the terminal needs to be used for its main purpose.

c) The user of the terminal shall cover Bane NOR’s costs for operation and maintenance of the contingency terminal, unless otherwise agreed. Costs that are invoicable are variable, and shall cover operations and maintenance as a result of use (including snow removal, paving/gritting and repair of damage).

Access conditions for railway companies to loading and unloading areas in Bane NOR’s freight terminals, in addition to any train paths allocated during route planning, is as follows:

  • A condition of all track access agreements is that data must be exchanged with Bane NOR’s terminal operation system (TOS).
  • Railway companies that make use of services at Bane NOR’s intermodal freight terminals must have an agreement in place with a terminal operator that has a valid access agreement in place with Bane NOR. Information about the approval process for terminal operators is available here:
  • The terminal operator is obliged to cover any costs associated with the use of terminal areas throughout the duration of the access agreement. Examples of such costs include: snow clearing, maintenance of loading bays, power (electricity), operating costs related to ICT systems including the terminal operation system (TOS) and gate operation system (GOS).
  • Terminal operators are obliged to use Bane NOR’s TOS and GOS in Bane NOR freight terminals throughout the duration of the access agreement.
  • Other terms and conditions are set out in the terminal handbook, which is available here:

Access conditions for shunting areas at Sundland and Alnabru fall under those applicable to freight terminals. The shunting area at Sundland is connected to the Holmen and Nybyen freight terminal. Alnabru is connected to the Alnabru freight terminal. The access conditions for these shunting areas are:

  • Allocated to the train path during the route planning process.
  • Rail companies who use shunting areas will be charged a terminal fee (link to terminal fee schedule).

Access conditions for Vatnestrøm freight terminal (private) Refuelling facilities

RUs are entitled to use railway infrastructure up to fuelling facilities, where available, by concluding an ATS with Bane NOR. After applying, RUs are entitled to a fuel supply from such facilities as are managed by Bane NOR and are operational.

A list of refuelling facilities is provided in Annex 3.6.5.

For use of facilities owned by Bane NOR, contact the OSS,

5.3.2 Supply of services at service facilities Shunting

Bane NOR does not offer shunting at present. If necessary, Bane NOR can arrange contact with a company that may be able to undertake shunting. Contact: Other services

Bane NOR may consider offering other services at service facilities upon request.

5.4 Additional services

If Bane NOR provides any of the additional services described in the Railway Regulations, § 4-4, Bane NOR must provide these to RUs if RUs apply for them.

RUs must consult the party providing the service in order to obtain additional services provided by any party other than Bane NOR.

Additional services offered by Bane NOR include the following:

5.4.1 Traction current

Cf. the Railway Regulations, § 4-4 (1), letter a).

Bane NOR will provide a power supply for train operation, including the purchase of energy for train operation and the sale of this energy on to RUs. Energy is provided to all RUs who request it. Bane NOR supplies converted electricity for train operation via its Energi unit.

The Norwegian Water Resources and Energy Directorate (NVE) has granted Bane NOR a licence for the sale of electricity to the national Norwegian rail network.

Calculation of electricity consumption for train operation can be carried out either using energy meters in the traction units, or by using reported gross kilometre tonnages and key indicators for conversion from gross kilometre tonnage to energy consumption. The key indicators vary according to several factors, such as type of traction unit, line section and service pattern.

The principles and requirements linked with settlement and calculation of charges for electricity for train operation are specified in «Bane NOR's standard terms and conditions for settlement of 16 2/3 Hz energy». These provide a complete overview of how energy supplied is to be charged and how the energy costs are to be distributed. The document also specifies requirements for the reporting of consumption data and invoicing terms.

The valid version of «Bane NOR's standard terms and conditions for settlement of 16 2/3 Hz energy» can be accessed via the Bane NOR customer portal: or directly at

5.4.2 Services for trains Preheating of passenger trains

Cf. the Railway Regulations, § 4-4 (1), letter b).

Bane NOR offers RUs access to preheating facilities for preheating trains. Information on train preheating facilities and train heating systems will be provided in separate tables for each station, cf. Annex

The following connection types are used:

  • For 1000 V systems: Connection type in accordance with UIC 552
  • For 400 V systems: Connection in accordance with UIC 554-1 plate IV, connection type 463-6 with pilot contact
  • 1x230V
  • 3x230V

The need for preheating facilities is reported in advance in connection with the capacity allocation process, see Ch. Contact the OSS if there is a need to establish new preheating facilities.

Contact: Filling trains with water Filling trains with water (drinking and washing water for passengers)

For a list of stations and marshalling yards with facilities for filling up water, cf. Annex 3.6.5. The need for access to water pumps is reported in connection with the capacity allocation process, see Ch. Filling trains with water (large volumes in a short time)

For a list of stations with facilities for rapid filling of large volumes of water, cf. Annexes 3.6.5 and

The need for access to water cranes during train operation is reported in connection with the capacity allocation process, see Ch. Disposal of waste from toilets

For further information about disposing of waste from toilets, see Annex 3.6.5.

5.4.3 Services for exceptional transports and dangerous goods

Cf. the Railway Regulations, § 4-4 (1), letter c). Services relating to exceptional transport arrangements

To verify whether an exceptional transport arrangement is feasible, Bane NOR offers the RU the opportunity to simulate the transport in a computer program.

Contact: Bane NOR's exceptional transport function, Services relating to the transportation of dangerous goods

Bane NOR does not offer any particular services related to the transportation of dangerous goods.

The ADR/RID regulations provide further guidelines for the transportation of dangerous goods and can be viewed at:

For more information about RID, see OTIF:

5.4.4 Other additional services

5.5 Ancillary services

If Bane NOR provides any of the ancillary services described in the Railway Regulations, § 4-5, Bane NOR must provide these to RUs if RUs apply for them.

RUs must consult the party providing the service in order to obtain ancillary services provided by any party other than Bane NOR.

Ancillary services as described in the Railway Regulations, § 4-5 include the following:

5.5.1 Access to telecommunications network

Cf. the Railway Regulations, § 4-5 (1), letter a).

Bane NOR does not provide access to telecommunications networks other than those required in connection with train operation, cf. section 5.2.

5.5.2 Provision of supplementary information

Cf. the Railway Regulations, § 4-5 (1), letter b).

RUs requiring information in addition to that provided in the Network Statement and other available sources should contact the OSS:

5.5.3 Technical inspection of rolling stock

Cf. the Railway Regulations, § 4-5 (1), letter c).

Bane NOR does not normally offer technical inspection of rolling stock, but it may do so in exceptional cases, e.g. when starting traffic after an incident or similar when restoring traffic. If necessary, contact

5.5.4 Ticketing services in passenger stations

Cf. the Railway Regulations, § 4-5 (1), letter d).

Bane NOR does not offer ticket sales to passengers at stations, but it offers the option of hiring space for ticket sales and/or ticket machines.

5.5.5 Specialised heavy maintenance services

Cf. the Railway Regulations, § 4-5 (1), letter e).

Bane NOR does not offer specialised heavy maintenance services supplied at maintenance facilities designed for high-speed trains or other types of rolling stock requiring special facilities.

5.5.6 Other ancillary services

This chapter provides a summary of the other services which Bane NOR provides to RUs which are not covered by the Railway Regulations, Ch. 4. There must be a special agreement between Bane NOR and RUs for RUs to be entitled to use such other services. Rescue train

A train set is stationed at Lodalen (close to Oslo S) for the transportation of rescue teams to accident sites and evacuation of injured and uninjured passengers to an assembly point as a consequence of fire, train wreck, etc. This train will serve the central Eastern Norway region.

Emergency response on the mountain section of the Bergen Line consists of rescue trains.


  • An agreement has been concluded with Geilo Red Cross for equipment, crews and GPS trails in winter.
  • Finse 1222 – Agreement on accommodation and catering in a crisis and emergency response situation.
  • Vatnahalsen Hotell – Agreement on accommodation and catering in a crisis and emergency response situation.
  • Agreement with the local fire service along the track on training and equipment for earthing the catenary system.

An emergency response wagon is also stationed in Mo i Rana. This belongs to Recovery and Emergency Response but is operated by Bane NOR personnel in Mo i Rana.

Deployment of the rescue train is decided upon by the rescue department in cooperation with the traffic controller and executed by Bane NOR's operations control. Recovery of wrecked rolling stock

Bane NOR has established a recovery service on sections managed by Bane NOR which is to be used in the event of breakdowns/rolling stock accidents resulting in blockage of the train path.

Bane NOR has an agreement with a qualified recovery company and bears the cost of standby. The traffic controller is authorised to summon the recovery company. In the event of recovery jobs, the party causing the damage or triggering the assignment will be billed in the form of a claim of recourse from Bane NOR in each individual case.

RUs are requested to ensure that technical information necessary for recovery of rolling stock (e.g. descriptions of lifting points, braking systems, electrical systems, etc.) is communicated to the company that has a contract with the RC regarding recovery services.

For further information on recovery services, contact Bane NOR: Firefighting train

Bane NOR can undertake to run firefighting trains behind trains that have a greater than normal risk of combustion. A request for a firefighting train is made at the same time as the infrastructure capacity application and should be sent to the same address, cf. Ch. 4, section

Flatbed wagons for transporting rescue vehicles on the railway line are based in Bergen and Voss. Tank wagons containing water for extinguishing fires along the railway line

Bane NOR can choose to park water wagons at stations near line sections where it is known from experience that there is a greater than normal risk of combustion and access to water may be difficult.

Water wagons/containers are located in Alnabru, Hønefoss, Ål, Myrdal, Voss, Hamar, Dombås and Støren. It is also water wagon located on Ofotbanen, placed in Narvik.
Water wagons have been ordered and are being constructed for emergency response in Dunderland. Snow clearance locomotive

In winter, Bane NOR stations a diesel locomotive at Myrdal Station on the Bergen Line, primarily for the purposes of snow clearance. A snow coordinator is stationed in Finse during the winter season.

No snow clearance locomotive is stationed on the Nordland Line. This can be ordered from Hamar at short notice. There is a Beilhack snowblower at Dunderland. Assistance locomotive

Vy has stationed Di8 diesel locomotives at Ål Station and in Bergen on the Bergen Line in order to provide assistance in the event of mechanical breakdown, traction current failure, etc. Training services

The Norwegian Railway Academy is established at Grorud, with modern teaching facilities and a range of technical practice facilities. The Academy provides training services to the entire railway sector:

  • The Norwegian Railway Academy provides basic training for station signallers (traffic controllers) and basic and further training for Bane NOR train controllers.
  • Apprenticeships for public railway-related trades are coordinated from a separate training office. This training office is independent of the Norwegian Railway Academy, but it hires office space on the Academy's premises. It works with platelayers, lampmen, electricians, power installers, etc. Basic training (VG 1 and VG 2) is offered in the state school system (at upper secondary schools). Practical apprenticeships take place within Bane NOR operations and private companies, while practical/theoretical training linked with apprenticeships takes place at the Norwegian Railway Academy. Supplementary catenary installer training is also offered.
  • The Academy provides basic education and training on traffic safety in all railway subjects
  • The Academy offers 3-month training programmes on signalling for engineers with bachelor's and master's degrees. The Academy works in partnership with Järnvägskolan in Sweden and other stakeholders on the railway-related further and higher education.
  • The Academy offers an introductory course for administrative railway employees, which provides a basic introduction to how the Norwegian railways work and which stakeholders are involved.
  • The Norwegian Railway Academy offers «Chief Security Officer» training. The «Chief Security Officer» function is described in greater detail in the Train Operation Regulations, Annex 1.3.
  • The Academy tilbyr also offers a range of short further training courses for the various electrical specialisms in the railway sector, including signalling, high voltage, low voltage, railway work and train controller training. Interdisciplinary and safety-related courses are also on offer.

Contact for further information:

Norwegian Railway Academy
Østre Aker vei 256 (Jernkroken)
NO-0976 OSLO

Switchboard: 224 57 890
Email address of the Academy:
Website: Transportation of freight to locations with no roads

In accordance with established practice, Bane NOR is able to carry out sporadic freight transports to locations with no roads along the Bergen Line and the Flåm Line, provided that there are no railway companies wishing to carry out these transports on a commercial basis.

For more information about these transport arrangements, contact Rental of premises, buildings and areas

Bane NOR owns a large number of buildings that are not used for or linked with railway purposes, e.g. service buildings, service kiosks, storage buildings, office buildings, commercial buildings, holiday homes/decommissioned stations, side areas. A list of buildings and areas can be obtained by contacting Bane NOR.

The buildings and areas can be rented out if Bane NOR is not using them itself.

Contact: Baggage trolleys at stations

On sections where RUs pay a special price for priority station services, the cost of purchasing and operating baggage trolleys is included in this. At other stations, RUs requiring baggage trolleys have to pay for the purchase and operation of these themselves. Library services

Bane NOR has its own specialist library of railway-related literature. RUs can access relevant services via agreements. It is possible to visit the library (Viten) in Oslo during normal office hours.

Visiting address: Bane NOR, Schweigaards gate 33, Oslo
Contact: Email: Rental of vehicles

Bane NOR possesses a number of vehicles, including light rail motor tractors and locomotives. If it has spare capacity, Bane NOR can rent out these units for long or short periods.


ns2020en/services.txt · Sist endret: 2020/06/02 10:02 (ekstern redigering)